Privacy Policy.

1. Who we are

DMC Refurbishments Limited is the data controller responsible for deciding how personal information covered by this Privacy Policy is used.

Company number: 09647075

Registered office:

Telephone: 07837 625708

Email: paul.chalkley@dmcadmin.co.uk

2. Information we may receive

When you contact DMC by email or telephone, we may receive:

• Your name.
• Your company or organisation.
• Your email address.
• Your telephone number.
• The type of enquiry.
• The content of your message.
• Any additional information you choose to provide.

Please do not send unnecessary sensitive personal information through the website or by email.

3. How the website contact form works

The contact form does not send information to DMC through the website.

When you select “Continue in Email”, the website prepares a message in your own email application using the information you entered.

You must review and send the message from your email application before DMC receives it.

The website does not store the information entered into the form and does not use a third-party form delivery service.

4. How we use personal information

DMC may use personal information to:

• Respond to enquiries and communicate with you.
• Discuss potential work or services.
• Prepare quotations or project information.
• Provide and manage agreed services.
• Communicate with existing customers, suppliers and subcontractors.
• Manage business relationships.
• Maintain appropriate business records.
• Establish, exercise or defend legal rights.
• Comply with legal and regulatory obligations.

DMC will not use enquiry information for unrelated purposes without an appropriate legal basis.

5. Lawful bases

Depending on the circumstances, DMC may process personal information because:

• It is necessary to take steps at your request before entering into a contract.
• It is necessary to perform a contract.
• It is necessary for DMC’s legitimate interests in responding to enquiries, managing business relationships and operating its business.
• It is necessary to comply with a legal obligation.

Where DMC relies on legitimate interests, it will consider whether those interests are overridden by your rights and interests.

6. Sharing personal information

DMC does not sell personal information.

Information may be shared where reasonably necessary with:

• Employees and authorised representatives of DMC.
• Professional advisers.
• IT, website-hosting and email service providers.
• Contractors or suppliers involved in responding to an enquiry or delivering agreed work.
• Public authorities, regulators, courts or law-enforcement bodies where disclosure is required by law.

Only information reasonably necessary for the relevant purpose will be shared.

7. International transfers

Some technology or email providers may process information outside the United Kingdom.

Where this occurs, DMC will take reasonable steps to ensure that appropriate legal safeguards apply.

8. Retention

General enquiries that do not lead to work will normally be retained for no longer than 12 months after the last meaningful contact.

Information connected with customers, contracts, quotations, projects, payments, disputes or legal obligations may be kept for longer where reasonably necessary.

DMC will not retain personal information for longer than required for the purpose for which it was collected or for applicable legal, accounting or regulatory requirements.

9. Security

DMC takes reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of electronic communication is completely secure. You should avoid sending confidential or sensitive information by ordinary email unless appropriate safeguards have been agreed.

10. Cookies and analytics

DMC does not currently use the website contact form to track visitors or store the information they enter.

If analytics, advertising technologies or non-essential cookies are introduced later, this Privacy Policy and any required cookie controls must be updated before those technologies are activated.

Essential technical processing may be performed by the website-hosting provider to operate and secure the website.

11. Your rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.
• Ask for inaccurate information to be corrected.
• Ask for information to be erased.
• Ask for processing to be restricted.
• Object to certain processing.
• Request the transfer of information you provided.
• Withdraw consent where consent is being relied upon.

These rights are not absolute and may not apply in every circumstance.

To exercise a right, contact:

paul.chalkley@dmcadmin.co.uk

DMC will normally respond within one month. It may need to verify your identity before responding.

12. Complaints

Please contact DMC first if you have concerns about how your personal information has been handled.

You also have the right to complain to the Information Commissioner’s Office:

Website: www.ico.org.uk
Telephone: 0303 123 1113

13. External websites

This website may link to websites operated by other organisations.

DMC is not responsible for how those organisations collect or use personal information. You should read their privacy information before providing personal information.

14. Changes to this Privacy Policy

DMC may update this Privacy Policy when its website, services or use of personal information changes.

The date shown at the top identifies when the policy was last updated.

15. Contact

Questions about this Privacy Policy should be sent to:

Email: paul.chalkley@dmcadmin.co.uk

Telephone: 07837 625708